Model Cocktail Server at JEWEL Nightclub

Model Cocktail Server is responsible for beverage service of all VIP tables and seating areas in a high-volume restaurant, bar, lounge, or pool. Assists the department head with the training/mentoring of new Team members as requested. Maintains all assigned wardrobe/costumes in accordance with established standards. Markets the nightclub, restaurant, lounge, and pool and services offered to a targeted Guest base. Focuses on the development of a personal clientele list. Performs in a public relations capacity when promoting The Company. Requests identification from Guests when legal age is questioned and works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times. Performs other duties as requested. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

Guest Service/Communications  

• Greet and serve Guest’s courteously and in a timely manner with an upbeat attitude 

• Respond to Guest inquiries and requests in a courteous and polite manner 

• Anticipate Guest needs 

• Provide Guests with information and directions 

• Working knowledge of portion control and product identification.   Answer questions about our food, beverages and other Company functions and services.   Inform Guests of specials and menu changes 

• Adhere to all The Company Standard Operating Procedures  

• Maintain all The Company Sequence of Service Standards 

• Provide information to Guests regarding our venues, menus and pricing 

• Recognize and cultivate regular Guests and repeat business 

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift 

• Report any incidents of theft, vandalism, or violations 

• Respond to Guest concerns/complaints regarding service or beverages and correct errors or resolve complaints with a positive attitude 

• Ability to communicate in English with Guests and co-workers 

BEVERAGE SERVICE 

• Take orders for beverages from Guests at tables 

• Communicate orders through POS terminal immediately 

• Deliver beverage orders promptly 

• Organize and prioritize service per appropriate service sequence  

• Prepare beverages according to standard recipes and venue specifications 

• Fulfill service duties including: 

• Check beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met 

• Garnish any and all beverages as needed per Company Standards and Recipes 

• Prompt preparation and delivery of beverage orders 

• Orderly presentation of beverage orders 

• Cordial relations with co-workers and Guests 

• Organize and prioritize service per appropriate service sequence  

• Check beverage and food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met 

Responsible Alcohol Management 

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated 

• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention 

• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner 

• Comply with all state and federal liquor laws 

• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures. 

• Responsible for checking the identification of Guests and following all other responsible vending guidelines 

Maintenance of all Tables in Station 

• Keep table tops, floors, and service areas clean/free of dirty glasses, dirty ashtrays, trash, and any unnecessary items throughout shift 

• Keep service station, service equipment, and storage clean and organized 

• Ensure daily/nightly/weekly and opening/running/closing duties are completed 

• Maintain opening and closing service equipment par 

• Record and report any equipment failure and/or safety hazards to a Manager immediately 

• Ensure that all tables and chairs are set correctly and clean 

• Maintain Company Safety and Sanitation Standards 

• Clean all spills and waste immediately 

• Safely transport service items from table areas to back of house or service station 

• Disposes trash in proper receptacles           

Prompt, Correct & Complete Service of Beverages 

• Organize and prioritize service per appropriate service sequence  

• Take bottle menu, beverage, food, and bar orders from Guests and communicate orders to the service bar through POS terminal 

• Check beverage and food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met 

• Garnish any and all beverages as needed per Company Standards and Recipes 

• Prompt delivery of all beverages to appropriate tables and sections 

Cash Handling 

• Prepare Guest checks through POS terminal functions 

• Process Guest payment by cash, Credit card, venue comps, and all other tender types 

• Ability to perform basic math skills 

• Responsible to ensure accurate accounting of all bar monies and independent banking procedures 

• Responsible for proper checkout procedures           

RECOMMENDED MARKETING / PROMOTIONS 

• Maintain a Facebook page used for work that identifies the property and its events.  (I.e. John Doe @ Omnia.com) 

• Maintain a Twitter page used for work 

• Tweets in relation to the respective venue worked 

• Maintain an Instagram account 

• Guest List participation 

• Focus on the development of a personal clientele list 

• Pose for pictures as requested by Management and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue.  Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.   

• Interact and entertain Guests in a professional, cordial and exemplary manner 

• Marketing and promoting venue-specific events  

RESPONSIBILITIES / TEAMWORK / DEPARTMENT 

• Provide service to Guests in a timely manner  

• Related duties as assigned based on extensive experience working in a nightclub and /or entertainment venue 

• Assist all other team members as needed 

• Create and maintain a sense of urgency 

• Appear in uniform for all shifts and promotional activities at scheduled time 

• Performs other job-related duties as assigned   

• Inform Management of any complaints, comments, or incidents 

• Present an alluring and attractive image to further the overall theme of the club 

• Ability to create and maintain service rapport through The Company Corporate philosophy 

• Assist and/ or complete additional tasks as assigned 

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue model cocktail server training 

EDUCATION/WORKING KNOWLEDGE: 

• 2 years’ experience in high-volume restaurant and/or nightclub 

• Knowledge of all menu items, liquor brands, beers, wines and non-alcoholic selections available    

• 21+ years of age 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate 

• Must have good positive energy throughout the day 

• Must be able to print legibly for team members, management, and guests to read 

• Must be able to bend, kneel, and/or stand for extended periods of time 

• Must be able to move quickly  

• Must be able to push and lift up to 50 lbs. 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• May work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Exposure to cleaning materials 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment