IT Systems Engineer at Tao Group

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Information technology (IT) Systems Engineer maintains computer systems, provide technical support, and teach their clients the basic skills they need to operate newly installed programs.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Drive hospitality-centric technologies along with day-to-day duties for corporate support
• Installing and setting up Simphony POS system at the client site, including hardware and software configuration
• Tailoring POS to meet unique needs by adjusting menus, pricing structures, reporting formats and other functionalities
• Provide comprehensive training to staff on how to operate Simphony POS, including order taking, payment processing and other reporting features
• Maintain POS hardware and ensure all venues are fully prepared for operations daily
• Troubleshooting technical issues, resolving system errors, and proving ongoing support post-implementation
• Utilizing Simphony reporting tools to generate insights on sales trends, labor cost, and other KPI’s
• Facilitate all user access to multiple systems including Azure Active Directory, SharePoint, etc.
• Experience in Micros, SAP, OpenTable, Craftable and other hospitality support systems.
• Work within ticketing system, asset management tools, and provisioning tools.
• Creating and responding to support tickets through a ticketing software on client issues
• Provide remote and on-site desktop and notebook technical support, diagnose and resolve any issues, and provide training and guidance to all end users on both Windows and Mac OS
• Ensure end users are trained on all relevant systems and ongoing training needs are assessed and addressed in a timely manner. 
• Maintain, analyze, troubleshoot and repair all hardware and computer peripherals.
• Document, maintain, upgrade or replace hardware and software.
• Follow-up with users regularly throughout the issue resolution process to ensure smooth communication.
• Provide up-to-date information to end users in response to specific inquiries.
• Provide notification to Leadership Staff regarding potential issues as they arise.
• Provide and assist IT Engineers in the development, delivery and implementation of training materials.
• Be the users’ advocate to IT Management and the IT Managements’ advocate to the end users.
• Assist IT Administrators in backup/recovery procedures.
• Maintain asset and inventory control of computers, hardware, software and peripherals.
• Assist IT Administrators and IT management in any special projects and assignments as directed.
• Assist and/ or complete additional tasks as assigned
• Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact
• Complete any other duties as assigned by direct supervisor or member of the IT leadership team.

 

EDUCATION/WORKING KNOWLEDGE:

• College Degree or equivalent
• Hospitality experience a plus
• Proof of eligibility to work in the United States
• Valid Driver’s License
• Must be eligible to obtain a Passport for international travel.
• 21+ years of age
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
• 5+ years of experience in computer systems or corporate IT support preferred
• CompTIA A+ and/or other certificates preferred
• Experience with workstations, cell phones, printing systems, hardware and software repairs
• Experience with Lan/Wan support
• Good verbal and communication skills

 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

 

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment