Guest Development Manager at Tao Group

POSITION SUMMARY: The position of Guest Development Host will focus on the handling and booking of the higher end/top tiered guests arriving at any/ all Tao Group venues located in Las Vegas (and other markets as needed). Responsible for sourcing and servicing new business in and out of the Las Vegas Market.

GUEST SERVICE REQUIREMENTS:

Provide a friendly, personal demeanor with a willingness to interact

Provide professional and friendly guest services

Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

 

Responsible for developing and maintaining relationship with new and existing clients

Execute the servicing of the clients by networking, socializing, and hosting

Target various groups for hosting events at our venues

Build guest loyalty by exceeding all expectations in service and dependability

Ensure guests are aware of various promotional events and supports the execution of them

Maintain pace with the monthly assigned Guest Development revenue goals

Cross promote all venues in Tao Group portfolio and meet assigned support requirements at the venues in which one may not work

Facilitate all guest reservation requests promptly and without error

All VIP table reservations must be entered into UrVenue system including; the guests full name, cell number, and email address (reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid)

All assigned data collection, marketing, and social media tasks must be completed per management’s requests

Review nightly spend reports of targeted guests with the Lead VIP Marketing Host

Assist and/or completes additional tasks as assigned

WORKING KNOWLEDGE REQUIREMENTS:

Proficient in Windows Office, Mac OSX, POS systems

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Small to Medium office environment

25 - 30% local and regional travel

Noise level in the work environment is usually moderate

Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume

Work varied shifts to include days, nights, weekends and holidays

DISCLAIMER:

This job description is a summary of duties, which you as Guest Development Host are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As an employee you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities, or projects without notice.

 

I have read the qualifications and requirements of the position of Guest Development Host. To the best of my knowledge, I believe that I can perform these duties.