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Global IT Operations Manager at Tao Group

Full Time | Salary
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The Global IT Operations Manager will play a leading role in providing area knowledge in the planning, development, and IT deployment that support the business needs of the organization. The manager will plan, coordinate, and manage all activities related to IT operations at all existing and new venues.  This position will work closely with management and users to identify, recommend, modify, implement, and support business applications, focusing on the continued improvement of these systems and meeting the operational and strategic needs of the organization. With support from the IT team and Management this position will review and analyze the user functions and activities within each business system and recommended necessary enhancements and/or changes. 


  • Maintain knowledge of developments in systems and hardware and incorporate new developments into the future of the company
  • Effectively manage project team members and third-party contractors, and influence them to take positive action and accountability for their assigned work
  • Manage the development and deployment of new applications and application enhancements
  • Ensuring business requirements and timelines are met
  • Select, develop, and motivate qualified staff to effectively carry out department functions and provide for the continuity of managerial and specialized skills
  • Plan information by learning the company’s concepts, strategy, and target audience
  • Envision architectural scheme, information structure and features, functionality, and user-interface design
  • Create user scenarios; prepare data models; design information structure, work-and dataflow, and navigation; evaluate information representation; conduct creative brain storming meetings across departments
  • Working with third party vendors on support related issues. Communicates, reacts, and documents all end user support needs in accordance to help desk standards.
  • Works with Management in determining operation objects by studying business functions; gathering information; evaluating output requirements and formats.
  • Improves systems by studying current practices
  • Develop and test operational protocols to ensure integrity of systems and processes
  • Maintains system protocols by writing and updating procedures
  • Provides references for users by writing and maintaining user documentation
  • Maintains user confidence and protects operations by keeping information confidential
  • Analyzes and evaluates processes related to information flow.
  • Configures, troubleshoots, and resolves system problems
  • Assist and/ or complete additional tasks as assigned


  • Bachelor’s degree required
  • 10+ years’ experience in related field i.e., technology, system administration, data management, IT management
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Proficient in Windows Office, Microsoft Office, Mac OSX, POS systems
  • Highly proficient in Excel with experience managing large volumes of data efficiently
  • Understanding of hospitality - forecasting, supply planning, optimization, and logistics
  • Knowledge of data extraction, Micros strategy, or similar systems
  • Strong math, organizational, and time management skills


The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

  • Must have strong problem-solving skills
  • Excellent written and verbal communication skills required
  • Ability to work under pressure and meet deadlines
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be able to sit and/or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 25 lbs.
  • Small to Medium office environment
  • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
  • 5-25% Local Travel (United States)
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
Tao Group

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