General Manager at TAO Uptown Restaurant

Oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures and works concurrently with the Executive Chef ensuring a successful operation. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Anticipate and accommodate the needs of the guests. 

• Oversees the general cleanliness of the front-of-house and the entire venue. 

• Conducts decision-making process for interviewing, hiring, and training new applicants. 

• Oversee the scheduling, growth opportunities, and team member development of all front-of-house team members. 

• Responsible for all front-of-house job performance reviews in conjunction with the Director of Operations. 

• Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability. 

• Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events. 

• Possesses in-depth knowledge of operational systems, which includes payroll, inventory, and purchasing. 

• Regulates all executive-level POS functions. 

• Responsible, with the Executive Chef, for maintaining the venue’s monthly Profit & Loss statement standards. 

• Oversees Department of Health and company sanitation standards. 

• Oversees that the venue is compliant with all federal, state, and local laws and regulations, and company policies. 

• Coaches and develops front-of-house team members by setting clear guidelines and expectations. 

• Oversees that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances. 

• Ensures all team members are compliant with all front-of-house standards and procedures. 

• Possesses in-depth knowledge of all food and beverage menus. 

• Oversees that all guest and team member concerns are resolved. 

• Practical knowledge of the job duties of all supervised team members. 

• Communicates clearly and concisely with heart-of-house team members during service. 

• Oversees the completion of all opening and closing procedures as prescribed by the company. 

• Oversees the replacement or repair of all breakage and damage to equipment or furniture. 

• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings. 

• Learn by listening, observing other team members, and sharing knowledge while leading by example. 

• Portrays a positive and professional attitude. 

• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments. 

• Works as part of a team and provides help and support to all fellow team members. 

• Assist and/ or complete additional tasks as assigned 

 

TRAINING REQUIREMENTS: 

• TAO Group Hospitality General Manager Training Program,  

• PCI/DSS Training  

 

EDUCATION/WORKING KNOWLEDGE: 

• Minimum 8 years of previous hospitality experience in a General Manager or senior management role within a high-volume setting is essential. 

• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred. 

• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required. 

• Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models. 

• Must be organized, self-motivated, and proactive with strong attention to detail. 

• Proficient with computers (Microsoft Products), POS, and technology. 

 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Must have strong problem-solving skills 

• Excellent written and verbal communication skills required 

• Ability to work under pressure and meet deadlines 

• Must have good positive energy throughout the day 

• Must be able to read the computer monitors and print legibly 

• Must be able to sit and/or stand for extended periods of time 

• Must be able to move quickly through work and set the pace in the office 

• Must be able to push and lift up to 40 lbs. 

• Small to Medium office environment 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• 5-30% Local Travel (United States)  

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain a high level of confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment