General Manager at Dream Los Angeles The Grill

The position is the single point of accountability for the entire venue and is responsible for venue financials, venue profitability, hitting or exceeding venue goals, as well as motivating, coaching, and leading their team. In addition, the General Manager ensures the venue is running effectively and meeting all Company standards to include; execution of service, guest interaction, atmosphere and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue.

 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Accommodate and anticipate guests needs.
• Develop and implement operating standards, policies, and procedures to be followed by the management team.
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations.
• Responsible for to hiring, training, management, coaching, counselling, and evaluation of all members of the team.
• Develop skills of the management team in accordance with the succession planning goals set by the company.
• Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis.
• Consistently monitor sales and expenses, approving all purchase orders before they are executed.
• Work closely in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)
• Ensure timely and accurate completion of all period--end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts - Manage weekly forecasting of cost expenditures and staffing vs. sales.
• Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment.
• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
• Interact with all department personnel and restaurant staff as needed.
• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams.
• Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant - Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues.
• Oversee marketing and advertising activities to ensure consistency with product line strategy.
• Lead in creating sales goals - Accurately forecast staffing needs to ensure optimum customer service.
• Ensures that private events, catering, and banquets are successfully executed.
• Control cash and other receipts by adhering to cash handling procedures.
• Prepare all required paperwork, including forms, reports and schedules.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs.
• Ensure that all products are received in accordance with the venues receiving policies and procedures.
• Assists and conducts conflict resolution, corrective actions and coaching.
• Oversee and ensure that employee performance appraisals are completed in a timely manner.
• Ensure that talent and technical production are working smoothly at the venues; create special mood for the guests.
• Assists and/ or completes additional tasks as assigned.

 

EDUCATION/REQUIREMENTS:

• High School Diploma or equivalent required.
• College degree preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 21+ years of age.
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards.
• Possession of/or ability to possess valid working cards as required by state/city.

 

WORKING KNOWLEDGE REQUIREMENTS:

• Minimum of seven to ten (7-10) years of experience in the hospitality industry working in a high volume restaurant.
• Proficient in Windows MS Office, Open Table, Outlook.
• Knowledge of POS and back office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets.
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product.
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations.

 

SKILLS:

• Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate.
• Ability to provide incentives for staff to go above and beyond the expectations of their roles.
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
• Ability to speak to guests fluently regarding the food, beverage, and overall concept.
• Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, and excellence, utilizing the highest standards of service techniques.
• Ability to follow-up and make accurate decisions.
• Strong problem-solving skills.
• Ability to maintain a high level of confidentiality.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to demonstrate a positive attitude always.
• Ability to keep an open and objective view.
• Ability to listen empathetically and be respectful always.
• Ability to maintain composure and stay focused.
• Ability to maintain personal integrity.
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have good positive energy to make it through the day.
• Must be able to read the computer monitors.
• Must be able to print legibly for guests to read.
• Be observant and quick to respond to various situations.
• Must be able to move quickly through work and set the pace in the office and/or venue.
• Must be able to sit and/or stand for extended periods of time.
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
• Must be able to push and lift up to 50 lbs.
• Use hands to handle, or feel objects, tools or controls.
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.