Food & Beverage Server at Hakkasan Restaurant

Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience.  Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Anticipate and accommodate the needs of the guests. 

• Maintain general cleanliness of assigned stations and the entire venue. 

• Provides professional and exceptional service. 

• Presents menus, answers question, and make suggestions for all food and beverage items. 

• Informs guests of all food and beverage specials, with prices. 

• Required to solicit any allergy or dietary restrictions from each guest. 

• Accurately enter all orders into the POS system and follows proper cash/payment card procedures. 

• Ensures the delivery of all food and beverage to the guests. 

• Follow supervisor’s instructions, communicate with and support co-workers while being a team player. 

• Possesses in-depth knowledge of all food and beverage menus and the company. 

• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards. 

• Complies with Department of Health and company sanitation standards. 

• Works as part of a team and provides help and support to all fellow team members. 

• Accurately completes all end-of-shift financial procedures. 

• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs. 

• Properly sets-up floor and other opening/closing procedures as directed by management, including:  

• Ensures all tables, chairs and banquettes are clean and free of debris 

• Sets tables with proper settings 

• Wipes down chairs, tables, and banquettes 

• Stocks side-stations with prescribed supplies  

• Performs opening side-work as prescribed 

• Performs closing side-work as prescribed 

• Reports all breakage, and damage of equipment or furniture immediately to management. 

• Attends and participates in daily pre-service meetings. 

• Attends and participates in any training sessions or departmental meetings. 

• Learn by listening, observing other team members, and sharing knowledge while leading by example. 

• Portrays a positive and professional attitude. 

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments. 

• Works as part of a team and provides help and support to all fellow team members. 

• Assist and/ or complete additional tasks as assigned. 

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue dining room server training 

EDUCATION/WORKING KNOWLEDGE: 

• Previous hospitality experience. 

• Previous dining room experience. 

• Previous experience in a high-volume restaurant/nightclub/lounge. 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate 

• Must have good positive energy throughout the day 

• Must be able to print legibly for team members, management, and guests to read 

• Must be able to kneel, bend, and stand for extended periods of time 

• Must be able to move quickly  

• Must be able to push and lift up to 50 lbs. 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• Exposure to hot kitchen elements or cleaning materials 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Exposure to cleaning materials 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment