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Busperson at Hakkasan Restaurant

Full Time | Hourly
Date Posted:

Position Summary: Assists Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacts with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities: including but not limited to

  • Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
  • Anticipate and accommodate the needs of the guests.
  • Maintain the general cleanliness and orderliness of the tables.
  • Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.
  • Deliver, fill, re-fill water, as requested by guests and/or directed by servers.
  • Clears and resets tables, cleans table area, including banquettes, during service.
  • Helps ensure guest satisfaction through active participation in service.
  • Maintain general cleanliness of stations and entire venue.
  • Complies with Department of Health and company sanitation standards.
  • Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
  • Responsible for making sure all tables and chairs/banquettes are clean and free of debris
  • Sets tables with proper settings
  • Wipes down chairs, tables and banquettes
  • Stocks side-stations with prescribed supplies
  • Performs opening side-work as prescribed
  • Performs closing side-work as prescribed
  • Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
  • Reports all breakage, damage of equipment or furniture immediately to management.
  • Attends and participates in daily pre-service meetings.
  • Attends and participates in any training sessions or departmental meetings.
  • Learn by listening, observing other team members and sharing knowledge while leading by example.
  • Portrays a positive and professional attitude.
  • Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
  • Works as part of a team and provides help and support to all fellow team members.

Training Requirements:

  • Tao Group Hospitality in-venue busser training, Food Handling Certificate.

Minimum Education and Qualifications:

  • Previous hospitality experience.
  • Previous busser experience.
  • Previous Experience in a high-volume restaurant/nightclub/lounge.

Physical Demands and Work Environment:

  • Must be able to stand, lift and bend for extended periods of time.
  • Must be able to bend and lift to 50 lbs.
  • Role may include job duties or tasks requiring repetitive motion.
  • Exposure to hot kitchen elements or cleaning materials.
  • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
Hakkasan Restaurant

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