Assistant General Manager at Marquee Nightclub

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate needs of the guests.
• Ensures the general cleanliness of the front-of-house, and the entire venue.
• Assists in the decision-making process for interviewing, hiring, and training new applicants.
• Responsible for the scheduling, growth opportunities and employee development of all front-of-house employees.
• Works with GM to create job performance reviews.
• Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitably.
• Possesses in-depth knowledge of operational systems, including payroll.
• Regulates all executive-level POS functions.
• Participates in reviewing the venue’s monthly Profit & Loss statement.
• Ensures Department of Health and company sanitation standards. 
• Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
• Coaches and develops front-of-house employees by setting clear guidelines and expectations. 
• Ensures that all mechanical systems are in good working order and compliant with all federal, state and local ordinances.
• Ensures all employees are compliant with all front-of-house standards and procedures.
• Possesses in-depth knowledge of all food and beverage menus and the venue.
• Ensures that all guest and employee concerns are resolved.
• Ensures the reconciliation of all end-of-shift financials.
• Practical knowledge in the job duties of all supervised employees.
• Communicates clearly and concisely with heart-of-house employees during service.
• Ensures the completion of all opening and closing procedures as prescribed by company.
• Attends and leads daily pre-service meetings.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Assists in overseeing the replacement or repair of all breakage, damage of equipment or furniture.
• Attends and participates in any training sessions, departmental meetings or daily pre-service meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Works as part of a team and provides help and support to all fellow team members.

TRAINING REQUIREMENTS:

• Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).

EDUCATION/WORKING KNOWLEDGE:

• Minimum 5 years previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business etc.  or equivalent work experience preferred.
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
• Demonstrated financial acumen with P&L statements, and labor models is desirable.
• Must be organized, self-motivated, and proactive with a strong attention to detail.
• Proficient with computers (Microsoft Products), POS and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 40 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-30% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours
• Regular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment