ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
- Anticipate and accommodate needs of the guests.
- Ensures the general cleanliness of the front-of-house, and the entire venue.
- Assists in the decision-making process for interviewing, hiring, and training new applicants.
- Responsible for the scheduling, growth opportunities and employee development of all front-of-house employees.
- Works with GM to create job performance reviews.
- Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitably.
- Possesses in-depth knowledge of operational systems, including payroll.
- Regulates all executive-level POS functions.
- Participates in reviewing the venue’s monthly Profit & Loss statement.
- Ensures Department of Health and company sanitation standards.
- Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
- Coaches and develops front-of-house employees by setting clear guidelines and expectations.
- Ensures that all mechanical systems are in good working order and compliant with all federal, state and local ordinances.
- Ensures all employees are compliant with all front-of-house standards and procedures.
- Possesses in-depth knowledge of all food and beverage menus and the venue.
- Ensures that all guest and employee concerns are resolved.
- Ensures the reconciliation of all end-of-shift financials.
- Practical knowledge in the job duties of all supervised employees.
- Communicates clearly and concisely with heart-of-house employees during service.
- Ensures the completion of all opening and closing procedures as prescribed by company.
- Attends and leads daily pre-service meetings.
- Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
- Assists in overseeing the replacement or repair of all breakage, damage of equipment or furniture.
- Attends and participates in any training sessions, departmental meetings or daily pre-service meetings.
- Learn by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Works as part of a team and provides help and support to all fellow team members.
TRAINING REQUIREMENTS:
- Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
EDUCATION/WORKING KNOWLEDGE:
- Minimum 5 years previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
- Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
- Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
- Demonstrated financial acumen with P&L statements, and labor models is desirable.
- Must be organized, self-motivated, and proactive with a strong attention to detail.
- Proficient with computers (Microsoft Products), POS and technology.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 40 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-30% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours
- Regular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment